Fermentor – Terms of Service & Disclaimer

Studio Zoetekauw – effective date: September 18, 2025

1. Introduction

Welcome to Fermentor, an educational fermentation app developed and operated by Studio Zoetekauw, based in the Netherlands. These Terms of Service (“Terms”) govern your use of the Fermentor app and website, including both the free and Pro features.

By using the app, you agree to these Terms. If you do not agree, please do not use the app.

2. Purpose of the App

Fermentor is designed as an educational tool to help users learn about fermentation, track their own projects, and explore recipes, guides, and timers. Fermentor does not provide professional food safety, medical, or dietary advice. All content is for informational and educational purposes only.

Users are responsible for working hygienically, checking ingredient quality, and ensuring that all food they prepare is safe to consume.

3. Disclaimer on Food Safety and Health

Fermentation is a natural process that carries inherent risks if performed incorrectly. Studio Zoetekauw and Fermentor provide information in good faith but make no guarantees regarding:

• the accuracy or completeness of recipes, guides, or fermentation results;
• the safety, quality, or edibility of fermented products made using the app;
• the prevention of spoilage, contamination, or illness.

By using Fermentor, you acknowledge that you perform all fermentation at your own risk. Studio Zoetekauw is not liable for any illness, injury, or damage resulting from the use or misuse of the app, its recipes, or any related materials.

If you are uncertain about food safety, consult professional resources or discard questionable products.

4. Fermentor Pro Subscription

Fermentor Pro is a monthly subscription that unlocks premium features inside the app, including:

• Extra recipe tools (scaling, advanced planners)
• An expanded recipe library (classics and experimental recipes)
• Access to the AI recipe generator (internet required)
• Video-guided recipes (select items)
• Full in-depth guides and troubleshooting content
• Community recipe sharing (coming soon)

Features may be updated or changed periodically.

5. Price & Billing

Fermentor Pro is billed monthly. Prices, including local taxes or fees, are shown in the app at purchase. Payments are processed by the respective app store (Apple App Store or Google Play). Fermentor does not store or process your payment information. By confirming a purchase, you agree to your app store’s payment policies.

6. Auto-Renewal & Cancellation

Subscriptions renew automatically unless cancelled before the next billing cycle. To cancel or manage your subscription:

• Apple: Settings → [your name] → Subscriptions → Fermentor → Cancel.
• Google Play: Profile → Payments & subscriptions → Subscriptions → Fermentor → Cancel.

You retain access until the end of the current paid period.

7. Refunds

Refunds are handled by your app store’s support team. Fermentor cannot issue refunds directly but will cooperate with store support when appropriate.

8. Changes to Features or Pricing

We may modify, add, or remove Pro features. If prices change, your app store will notify you and request consent before applying the new rate. If you do not agree, you can cancel before the next renewal.

9. Accounts & Access

Pro features are linked to your app-store account (and in future, to a Fermentor account). Deleting the app or your account does not automatically cancel your subscription — cancellation must occur via the app store.

10. Privacy & Data

Fermentor respects your privacy. Our Privacy Policy explains how personal data is collected and processed in compliance with the EU General Data Protection Regulation (GDPR). By using the app, you agree to the practices described there.

11. Intellectual Property

All app content, recipes, guides, and design elements are owned by Studio Zoetekauw or its licensors. You may use the app and its content for personal, non-commercial purposes only. You may not copy, redistribute, or modify the app or its materials without written permission.

12. Limitation of Liability

To the fullest extent permitted by Dutch law:

• Studio Zoetekauw is not liable for any direct or indirect damage, illness, or injury resulting from the use or inability to use the app.
• We make no warranties regarding uninterrupted access, error-free operation, or perfect results in any fermentation process.
• You use Fermentor entirely at your own risk.

This limitation does not exclude liability for intent or gross negligence as defined by Dutch law.

13. Termination

We may suspend or terminate access if you violate these Terms or misuse the app. Termination does not automatically entitle you to a refund; refund requests must go through your app store.

14. Governing Law

These Terms are governed by Dutch law. Any disputes will be resolved by competent courts in the Netherlands, unless consumer protection laws require otherwise.

15. Changes to These Terms

We may update these Terms from time to time. The most recent version will always be posted on our website. By continuing to use the app, you accept any updated version.

16. Contact

For questions or support, please contact:
Studio Zoetekauw
Email: info@studiozoetekauw.nl

Summary for Visitors

Fermentor is an educational tool — not a guarantee of food safety.
Always ferment responsibly. Use clean equipment, trusted recipes, and common sense. By using this app, you accept that Studio Zoetekauw cannot be held responsible for any outcomes of your fermentation projects.